Our aim is to provide you with an excellent service at all times. If you are unhappy with our service and wish to make a complaint, you can contact us using the form below.
We will acknowledge your complaint within five working days, then investigate the circumstances and report the results back to you in due course.
If you feel that we are not dealing with your complaint satisfactorily, you can refer your complaint to the Financial Ombudsman Service. Their address is Exchange Tower, London E14 9SR.
Our complaints policy is in our terms here.